07 · TROUBLESHOOTING
Start here
Confirm that the environment is safe before troubleshooting. If a red fault persists or you notice smoke, odor, or overheating, stop and contact technical support.
I cannot feel a click when releasing the lock
Confirm that you are using the hole labeled UNLOCK. Use a rigid SIM ejector or sturdy paper clip; a thin needle or soft wire may bend before it reaches the internal switch.
The lock clicked, but P1 still does not respond
Long storage may leave the battery below its wake threshold. Connect USB-C power for at least 30 minutes, keep it connected, repeat the UNLOCK step, then hold Power for 2 seconds.
macOS does not detect the UPS
Use a data-capable USB-C cable on the Console port, not a charge-only cable. Reconnect it, check Energy Saver / Battery in System Settings, and try another USB-C / Thunderbolt port.
High-voltage output will not activate
Complete both confirmations: hold Confirm for 2 seconds, then press Confirm again during the 3-second countdown. Successful activation produces a long beep and four steady orange LEDs.
Red LEDs flash or EMERGENCY STOP appears
HV output is locked off. Disconnect external power and every load, then check for a short, over-temperature, liquid ingress, or damaged cable. Reset only after the cause has been fully corrected.